Jack and Judy at home.
- Jack, will you help me please? The PC doesn't work. It has stopped. What's wrong?
- Well, let me see. Oh, yes. When the computer freezes, your keyboard stops working, and you can't do anything.
- But what shall I do then?
- When this happens, you have to press CONTROL, ALT and DELETE at the same time. Then click on the TASK MANAGER button, and you will see a list of programs.
- Yes, it says NOT RUNNING.
- If any of them says NOT RUNNING in the STATUS COLUMN on the right, click on the button which says END TASK. This will shut down that program.
- Right. But I need that program, I must finish my homework.
- OK. Now you can reopen it. But don't open more than 3 programs at the same time, because the processor isn't very powerful.
- Thank you.
Frank and the IT helpdesk on the phone.
- Good evening. IT helpdesk. Can I help you?
- Yes. This is Frank Martin speaking. I am afraid I need some help. I would like to use the Internet, but I can't connect to it. What can the matter be?
- I'll check, just a minute. Please identify yourself by user name and password!
- Yes, the user name is Frankie.
- Can you spell that, please?
- Yes, of course, it is f-r-a-n-k-i-e.
- And what is your password?
- It is f-5-6-g-h-l-9-d
- Please open the dial up properties. What is the dial-in number?
- It is 533219652.
- I'm afraid you must change the dial-in number.
- How do I do that?
- You just have to delete the old one and write in the new one.
- Is that all?
- Yes. And then you can connect to the Internet.
- Thank you very much. Bye.
- Bye-bye.
Mother and the supervisor in the office.
- Well, I think, my printer is broken. I don't know what to do with it.
- First, we should switch it off and unplug it. Could you open the door on the front of the printer?
- Yes, here you are.
- I will pull out the ink cartridge. Is there any paper behind it?
- No, there isn't.
- OK then, I think we have to replace the ink cartridge. I'll get a new one, just a minute.
- Is it ready now?
- Yes, you should hear a click sound which shows that the cartridge is properly installed. Let's close the door on the front of the printer, plug it back in, and switch it on.
- Can I print the document now?
- Yes, of course.
- Thank you very much.
- Not at all.